Hotea, the Experiential Digital Concierge that|
Hotea is a Digital Concierge that autonomously, hyper-personalizedly, and proactively responds to all guest requests, enhancing the guest experience during pre-stay and stay phases and increasing hospitality sales.
Response Time
Customer Satisfaction
Availability
Every conversation is not just an answer but also targeted personalization that increases customer loyalty and satisfaction!
The Problem Facing Hospitality Businesses Today
Every day you face these challenges impacting your business. But don't worry, we have the perfect solution for you.
Too Many Requests via WhatsApp, Email, and Website
Handling a high volume of requests from multiple channels can overwhelm your team, leading to inefficiencies and staff stress.
Slow Responses = Lost Bookings
Modern customers expect immediate responses. Delays in replies can lead potential guests to choose competitors, resulting in significant revenue losses.
Challenges in Personalization
Every guest has unique needs, but manually personalizing each response takes time and resources, often leading to generic and unsatisfactory customer experiences.
Benefit from Our Solution: Hotea
Hotea: the intelligent virtual assistant that revolutionizes how your business handles requests
Responds 24/7 across all channels in all languages
Our virtual assistant is always active, handling requests via WhatsApp, email, and website in any language, ensuring no customer is left waiting.
Reduces staff time spent on requests by 90%
By automating routine responses, it frees your team to focus on value-added tasks, improving overall operational efficiency.
Turns conversations into direct bookings
Intelligently guides conversations towards conversions, increasing direct bookings and reducing reliance on third-party platforms.
Personalized responses based on guest interests
Uses advanced AI to create tailored responses based on individual interests and preferences, enhancing customer satisfaction and loyalty.
Digital Concierge for Every Moment
From first contact to checkout, Hotea is always available across all channels
Hotea Web is accessible from the website for pre-stay and via QR code in the room during the stay.
Win the Guest from the First Contact
Instant responses, personalized quotes, and booking assistance. The intelligent AI agent turns inquiries into confirmed bookings.
Check Best Availability
Connects to the PMS and instantly checks availability for any date
Property Information
Provides details on rooms, amenities, location, and local attractions
Personalized Quotes
Generates detailed quotes based on the guest's specific needs
Booking Assistance
Guides guests through the booking process step by step
Win the Guest from the First Contact
Instant responses, personalized quotes, and booking assistance. The intelligent AI agent turns inquiries into confirmed bookings.
Check Best Availability
Connects to the PMS and instantly checks availability for any date
Property Information
Provides details on rooms, amenities, location, and local attractions
Personalized Quotes
Generates detailed quotes based on the guest's specific needs
Booking Assistance
Guides guests through the booking process step by step
Hi! Do you have availability for 2 people from August 15 to 20?
Sure! We have availability for those dates. A superior double room at €450/night. Includes breakfast, Wi-Fi, and parking. Would you like me to send you a detailed quote?
Where can I find a good seafood restaurant nearby?
I recommend 'La Marina', a 10-minute walk away. Fresh seafood specialties, sea view. Average price €35-45.
Via del Porto 23, 10 min walk
Fresh seafood • Sea view • €35-45
Continuous Assistance for a Perfect Stay
Hotea Digital Concierge is always available to help guests during their stay, enhancing their experience and reducing the workload on your staff.
24/7 Concierge Service
Answers questions about property services, hours, and facilities
Local Recommendations
Suggests restaurants, attractions, and activities based on guest preferences
Request Management
Handles requests for extra services, housekeeping, and assistance
Directions & Info
Provides detailed directions to reach local points of interest
Where can I find a good seafood restaurant nearby?
I recommend 'La Marina', a 10-minute walk away. Fresh seafood specialties, sea view. Average price €35-45.
Backoffice in Cloud
The cloud backoffice allows you to have everything under control from any device, wherever you are.
In-Depth Insights
Provides key metrics such as active chats, quotes issued, and time saved to evaluate platform effectiveness.
Centralized Inbox
Allows the receptionist or team to take control of chats to respond directly and/or resolve more complex and sensitive queries.
Multi-Location Management
Centralized control for chains, franchises, and multi-location businesses with unified branding
True Customization
Customize the AI assistant with colors, logos, header images, and a unique name to reflect your brand identity.
Backoffice in Cloud
The cloud backoffice allows you to have everything under control from any device, wherever you are.
In-Depth Insights
Provides key metrics such as active chats, quotes issued, and time saved to evaluate platform effectiveness.
Centralized Inbox
Allows the receptionist or team to take control of chats to respond directly and/or resolve more complex and sensitive queries.
Multi-Location Management
Centralized control for chains, franchises, and multi-location businesses with unified branding
True Customization
Customize the AI assistant with colors, logos, header images, and a unique name to reflect your brand identity.
Ready to Revolutionize Your Business?
Discover how our assistant can transform your guests' experience and optimize your team's workflow.
What Our Clients Say
Success stories from properties that transformed their management
"Plutonios completely transformed our customer service, increasing the speed of handling guest requests and enabling timely updates and changes. Useful and fast service!"
Eleonora D.
Front Office Manager, MooM Hotel
"Our team saves 15 hours a week thanks to Hotea. Guests receive personalized and immediate responses. We were able to intercept and satisfy guest requests more efficiently, increasing satisfaction and extra service sales."
Gianni B.
Director, PianoB
"Hotea is a valuable ally for our hotel. The ability to respond across multiple channels and anticipate guest needs has significantly improved their experience and allowed us to increase additional service sales. Highly recommended!"
Giovanni M.
Director, Hotel Luna
More than 50+ strutture trust Plutonios
Solutions for Every Business Type
Scalable plans designed for hotels, restaurants, campsites, and any business with customer interactions. All plans include our unique approach.
Hotel Pricing Catalog
Hotea Base Package
up to 50 rooms, then €1/room/month
annual billing, VAT excluded.
Included in plan
- Hotea Pre-Stay
- Hotea During Stay
- Installation and PMS Integration
- Unlimited Web, WhatsApp, QR Chats
- Backoffice Data Module
- Backoffice Customization Module
- Backoffice Inbox Module
- Backoffice Analytics Module
All prices are VAT excluded · Annual billing · No activation fee
The Plutonios Team
Plutonios is an innovative startup developing AI solutions to automate and optimize communication in the hospitality sector.
Frequently Asked Questions
Get answers to common questions about our AI assistant platform for hotels.