Instant answers. Less workload for staff. Happier guests.

Hotea, the Experiential Digital Concierge that boosts your revenue and guest satisfaction.

Hotea is a Digital Concierge that autonomously, hyper-personalizedly, and proactively responds to all guest requests, enhancing the guest experience during pre-stay and stay phases and increasing hospitality sales.

90% Faster
30% More Conversions
More Loyal Customers
0s

Response Time

0%

Customer Satisfaction

0/7

Availability

Every conversation is not just an answer but also targeted personalization that increases customer loyalty and satisfaction!

pianob
turismiai
italyfamily
bocconib4i
moomhotel
pianob
turismiai
italyfamily
bocconib4i
moomhotel
pianob
turismiai
italyfamily
bocconib4i
moomhotel

The Problem Facing Hospitality Businesses Today

Every day you face these challenges impacting your business. But don't worry, we have the perfect solution for you.

Too Many Requests via WhatsApp, Email, and Website

Handling a high volume of requests from multiple channels can overwhelm your team, leading to inefficiencies and staff stress.

Slow Responses = Lost Bookings

Modern customers expect immediate responses. Delays in replies can lead potential guests to choose competitors, resulting in significant revenue losses.

Challenges in Personalization

Every guest has unique needs, but manually personalizing each response takes time and resources, often leading to generic and unsatisfactory customer experiences.

Benefit from Our Solution: Hotea

Hotea: the intelligent virtual assistant that revolutionizes how your business handles requests

Responds 24/7 across all channels in all languages

Our virtual assistant is always active, handling requests via WhatsApp, email, and website in any language, ensuring no customer is left waiting.

Reduces staff time spent on requests by 90%

By automating routine responses, it frees your team to focus on value-added tasks, improving overall operational efficiency.

Turns conversations into direct bookings

Intelligently guides conversations towards conversions, increasing direct bookings and reducing reliance on third-party platforms.

Personalized responses based on guest interests

Uses advanced AI to create tailored responses based on individual interests and preferences, enhancing customer satisfaction and loyalty.

24/7 Intelligent Assistant

Digital Concierge for Every Moment

From first contact to checkout, Hotea is always available across all channels

Pre-Stay

Win the Guest from the First Contact

Instant responses, personalized quotes, and booking assistance. The intelligent AI agent turns inquiries into confirmed bookings.

Check Best Availability

Connects to the PMS and instantly checks availability for any date

Property Information

Provides details on rooms, amenities, location, and local attractions

Personalized Quotes

Generates detailed quotes based on the guest's specific needs

Booking Assistance

Guides guests through the booking process step by step

Hi! Do you have availability for 2 people from August 15 to 20?

Sure! We have availability for those dates. A superior double room at €450/night. Includes breakfast, Wi-Fi, and parking. Would you like me to send you a detailed quote?

Luxury hotel room
Response in less than 2 seconds

Where can I find a good seafood restaurant nearby?

I recommend 'La Marina', a 10-minute walk away. Fresh seafood specialties, sea view. Average price €35-45.

La Marina seafood restaurant
La Marina

Via del Porto 23, 10 min walk

Fresh seafood • Sea view • €35-45

Conoscenza locale sempre aggiornata
Durante il Soggiorno

Assistenza Continua per un Soggiorno Perfetto

Hotea Digital Concierge è sempre disponibile per aiutare gli ospiti durante il soggiorno, migliorando la loro esperienza e riducendo il carico sul tuo staff.

24/7 Concierge Service

Answers questions about property services, hours, and facilities

Local Recommendations

Suggests restaurants, attractions, and activities based on guest preferences

Request Management

Handles requests for extra services, housekeeping, and assistance

Directions & Info

Provides detailed directions to reach local points of interest

Dashboard Intelligence

Powerful analytics give you full control and help maximize revenue across all your business locations.

In-Depth Insights

Provides key metrics such as active chats, quotes issued, and time saved to evaluate platform effectiveness.

Hybrid AI-Human Chats

Allows the receptionist or team to take control of chats to respond directly and/or resolve more complex and sensitive queries.

Multi-Location Management

Centralized control for chains, franchises, and multi-location businesses with unified branding

True Customization

Customize the AI assistant with colors, logos, header images, and a unique name to reflect your brand identity.

Plutonios Backoffice Dashboard - Gestione completa clienti e preventivi con analytics avanzate

Ready to Revolutionize Your Business?

Discover how our assistant can transform your guests' experience and optimize your team's workflow.

Solutions for Every Business Type

Scalable plans designed for hotels, restaurants, campsites, and any business with customer interactions. All plans include our unique approach.

Most Popular

Virtual Assistant Pro

€99/month

billed annually, excl. VAT

Included in plan

  • Welcome your guests 24/7 with a digital assistant that speaks like you.
  • Offer a tailored experience: the widget reflects your hotel’s style and atmosphere.
  • A concierge that knows your story and always knows what to say to your clients.
  • Turn WhatsApp into the simplest, most natural channel for receiving direct bookings.
  • Monitor everything in a single dashboard and step in whenever you want, maximizing conversions and revenue.

For Enterprise

Included in plan

  • Quote generation system based on your fixed price list
  • AI customized to your industry to guarantee you a unique competitive advantage.
  • Advanced insights and reporting for fast, growth-driven decisions.
  • Scalable multi-location management, designed for growing networks and chains.
  • Unlimited API integrations to connect and enhance your digital ecosystems.
  • An exclusive support team, always by your side as a strategic partner.

Meet the Minds Behind Hotea

The minds behind our innovative AI solution

Francesco Rinaldi

Francesco Rinaldi

CEO & Co-Founder

Former IBM and AI-based distributed systems researchers with hospitality experience

Yahya Elyamine

Yahya Elyamine

CTO & Co-Founder

Ex-Travel Platform Engineer with front-desk hotel operations experience

Frequently Asked Questions

Get answers to common questions about our AI assistant platform for hotels.