The guest platform
for Hotels
Plutonios turns every guest interaction into a revenue opportunity: it automates communications with AI, increases direct bookings, and sells services from the start to the end of the stay.
Setup in 24h · PMS integration included · Dedicated support
Managing guests is still too manual
Every day your team loses hours on WhatsApp, email and OTAs, while revenue opportunities go unnoticed.
Fragmented communications
WhatsApp, email, Booking.com, phone: every request arrives from a different place and nobody has the full picture.
Slow responses = lost bookings
40% of drop-offs happen in the 10 minutes after first contact. Your team isn't always available.
Uncaptured ancillary revenue
Late check-out, upgrades, experiences: every stay generates opportunities that without automation are missed.
No visibility on the guest
You don't know who your guests are, what convinced them to book, or what they want. The PMS isn't enough.
From the booking to departure, without interruptions
Plutonios covers every moment of the guest relationship
Before check-in
- Responds in <2s on WhatsApp & web
- Personalised quotes with room availability
- Closes direct bookings
- Upsell before arrival
On arrival
- Personalised welcome message
- Info on services & spaces
- Room upgrade offer
- QR code in room to continue on WhatsApp
During the stay
- Concierge 24/7 in 130+ languages
- Restaurants & experiences tailored to interests
- Late check-out & extra services
- All via WhatsApp or web
After checkout
- Automatic review request
- Return offer at 30 days
- Guest interest profiling
- Loyalty without manual effort
Five modules. One platform.
Plutonios is not a chatbot. It's the infrastructure that connects every guest touchpoint with your property. Click each module to learn more.
Hotea, Your AI assistant
Hotea is the AI-based intelligent assistant who handles the guest's relashionship. Hotea responds on every channel, in 130+ languages, in under 2 seconds. It talks, helps, advises, and executes the automations and upsell rules you've set up in the backoffice.
WhatsApp
Booking.com
AirbnbSito webQR in camera
GmailTelefono
The guest asks about availability, Hotea replies with open rooms, prices and a button to book.
Unified Inbox
All conversations in one multi-user hub. The team steps in where needed, Plutonios handles the rest.
Automations
End-to-end workflows for every phase of the stay. Zero manual configuration, always consistent experience.
Automatic Upselling
Upgrades, experiences and ancillaries proposed at the right time, to the right guest - without team effort.
Guest Analytics
Interest profile, engagement KPIs, ancillary revenue tracked in real time for each property.
Words from the properties that chose us
Front office managers and owners of properties running Plutonios in production, quoted verbatim.
Cluster of 8 propertiesWith Plutonios we managed to automate every guest request, saving time while keeping the guest experience high. Today Plutonios is the main platform we rely on to centralise, manage and automate most of the guest communication across our eight properties — from quote requests handled automatically, to check-in automations, to asking for reviews at check-out.
FedericoFront Office Manager, Jada Hotels Collection · ★★★★
Hotel on the Velvet BeachOur team saves 15 hours a week. Guests receive personalised and immediate responses. We intercept and satisfy requests more efficiently, increasing satisfaction and extra service sales.
Gianni B.Director, PianoB · ★★★
Luxury Hotel, MilanPlutonios completely transformed our customer service, increasing the speed of handling guest requests and enabling timely updates and changes. Useful and fast service!
Eleonora D.Front Office Manager, MooM HotelConnects to your PMS in minutes
Plutonios syncs availability, rates and guest data in real time. No manual configuration.
Bookings, guest data, availability and rates — fully synced via official API.
Availability and rates updated in real time.
Plans and price list
Three plans, Basic, Pro and Premium, with a monthly fee per property plus a per-unit cost. Extra channels and AI calls are chosen separately. Annual billing, with the option to change plan month to month.
- ✓Web AI Agent (quotes, maps, experiential photo/video)
- ✓Agent customisation and multi-property management
- ✓Escalation to a human operator and notifications
- ✓Direct booking engine integration
- ✓Self-updating agent knowledge base
- ✓Centralised inbox with AI translation and auto-correction
- ✓Backoffice with full chat history and transcripts
- ✓Dashboard with general insights and analytics
- ✓Multi-user access for your team
- ✓Web widget included
- +WhatsApp available as an add-on
Everything in Basic, plus:
- ✓WhatsApp channel included
- ✓PMS and channel manager integration
- ✓Guest Analytics and guest segmentation
- ✓In-chat templates for quick replies
- ✓Guest list export
- ✓Pre-stay automations
- ✓In-stay concierge
- ✓Post-stay automations: review request and return offer
Everything in Pro, plus:
- ✓Upselling based on each guest's profile
- ✓Cross-selling of in-house and third-party services
- ✓Sales handled autonomously by the agent, confirmed by the property
- ✓WhatsApp upsell messages included in the fee: 4 per room per month
- ✓Retargeting email newsletters, personalised for each guest
- ✓Retargeting WhatsApp messages to past guests, personalised for each guest
- ✓Large-scale email and WhatsApp sends, with content targeted to each guest
Channels and add-ons
| Channel | Basic | Pro | Premium |
|---|---|---|---|
| Website | Included | Included | Included |
| Add-on | Included | Included | |
| OTAs (Booking.com, Airbnb) | 2 included, then add-on per extra OTA | 2 included, then add-on per extra OTA | 2 included, then add-on per extra OTA |
| Add-on per mailbox, per property | Add-on per mailbox, per property | Add-on per mailbox, per property | |
| AI calls | Minute packs | Minute packs | Minute packs |
AI call pricing depends only on monthly minutes, not on the plan you choose. Calls can come in on a dedicated number or be forwarded from your switchboard.
Terms
- Annual billing, flexible plan
- The fee is paid once a year, but the plan can change month to month: for example Premium in high season and Basic for the rest of the year.
- Groups
- A group discount applies when you activate several properties together.
- Property managers
- Guesthouses, apartments and holiday homes have a dedicated price list, priced per unit with no per-property fee.
- WhatsApp messages outside the window
- Messages sent more than 24 hours after the guest's last message follow Meta's rate, passed on at cost.
Onboarding handled by the Plutonios team
Who's behind Plutonios
An innovative startup founded by people who know hospitality from the inside — on the tech side and at the front desk.
Former IBM and AI-based distributed systems researchers with hospitality experience
Ex-Travel Platform Engineer with front-desk hotel operations experience
What Hotea can do for your property
Digital concierge for hotels→
Answers every guest on WhatsApp, web and OTAs, 24/7, and passes to the team only what needs a person.
WhatsApp chatbot for hotels→
Quotes, check-in questions and upsells handled in the chat, in the guest's language.
Direct bookings over WhatsApp→
Turn guest messages into direct bookings, with no OTA commission.
Hotel software with AI→
Guest communication, unified inbox, upselling and analytics in one platform.
Everything you want to know
Ready to put the guest at the centre?
Activate Plutonios in 24 hours. Setup included, PMS integration included.