Hotea talks to your guests. On every channel.
Hotea is Plutonios's AI assistant that responds, guides and assists every guest — before, during and after their stay. Not just booking: it handles questions, resolves requests, suggests experiences and executes every automation and upsell rule you've configured in the backoffice. In 130+ languages, in under 2 seconds, 24/7.
Not just booking — a real conversation
Hotea is not an FAQ chatbot. It's an assistant that understands context, remembers the conversation and responds like your best receptionist — with no time limits.
- ✓Answers any question about the property, services and local area
- ✓Handles bookings in seconds, guiding guests straight to payment
- ✓Gives directions, local tips and personalised recommendations
- ✓Manages in-stay requests: housekeeping, transfers, restaurant reservations
- ✓Automatically activates upsells configured in the backoffice
- ✓Your team can take control at any moment with one click
The guest asks about availability, Hotea replies with open rooms, prices and a button to book.
On every channel where your guests are
Hotea is wherever guests prefer to communicate — no app to download, no habits to change.
- ✓WhatsApp Business — travellers' preferred channel
- ✓Website widget, active on all pages
- ✓In-room QR code for in-stay support
- ✓AI phone line with voice response and transcription (coming soon)
- ✓Email handled automatically with contextual replies (coming soon)
- ✓OTAs: Booking.com, Airbnb and other channels centralised
The right tone, every time
Every property has a different voice. Hotea adapts to your communication style — formal, friendly, luxury, casual — and keeps it consistent across every channel and language.
- ✓Customisable tone of voice from the backoffice in a few clicks
- ✓Different style per channel: more formal via email, more direct on WhatsApp
- ✓Custom name: you can call it whatever you want, it doesn't have to be 'Hotea'
- ✓Responses always aligned with your property's brand and with the guest's preferences
Executes your automations and upsell rules
Hotea doesn't decide on its own — it executes exactly what you've configured. Every workflow, every upsell rule, every automated message set up in the backoffice is carried out by Hotea, on the right channel, at the right time.
- ✓Proposes late check-out, room upgrades and transfers according to your rules
- ✓Sends pre-stay and post-stay messages at the times you've chosen
- ✓Suggests the restaurant, spa or excursions based on the guest profile
- ✓Never goes beyond the limits you've defined — you maintain full control
The offer goes out automatically before arrival, with the property's own priced services and direct booking in the chat.
Your best receptionist. Available 24/7.
Hotea responds, assists and sells — exactly as you'd want.