WhatsApp chatbot for hotels: reply to guests where they actually message you
A WhatsApp chatbot for hotels automatically replies to guests on the channel they use most, in real time and in their own language. Hotea, the AI chatbot by Plutonios, handles your hotel's WhatsApp conversations alongside website, OTAs, email and phone, in under 2 seconds, in 130+ languages, 24/7.
Unlike rule-based chatbots, Hotea understands natural language, knows your property's data and turns questions into direct bookings and extra-service sales.
What is a WhatsApp chatbot for hotels?
A WhatsApp chatbot for hotels is an automated assistant that answers guest messages on WhatsApp, the website and OTAs on behalf of the front desk. AI chatbots like Hotea understand free-form questions in any language, send quotes and suggest extras, and pass to staff only the cases that need a person.
Why a WhatsApp chatbot for your hotel
WhatsApp is where guests message spontaneously, before, during and after their stay. But replying by hand to every message, in multiple languages and at all hours, is unsustainable for the front desk.
A multilingual WhatsApp AI answers every message instantly, recognises the guest's language and keeps a tone consistent with your brand, without keeping anyone waiting and without overloading staff.
- ✓Official, unlimited WhatsApp Business
- ✓Instant replies day and night, even at peak times
- ✓Automatic language detection in 130+ languages
- ✓Escalation to the team with a summary when a human is needed
AI chatbot vs rule-based chatbot
Rule-based chatbots only work while the guest follows the script: the moment a question is off-pattern, they break and create frustration. Hotea's AI chatbot understands freely worded requests, keeps context and answers with your property's real data.
The result is natural conversations that feel like a real receptionist, not a menu of buttons.
Not just answers: bookings and revenue
A well-built WhatsApp chatbot doesn't just inform, it sells. Hotea sends quotes, suggests upgrades and experiences and guides the guest to confirmation, recovering bookings that would otherwise go to OTAs.
- ✓Quotes with available rooms and a button to book direct
- ✓Automatic upselling: upgrades, late check-out, dinners, local experiences
- ✓All chats in one unified inbox with the team
- ✓Lower OTA commissions thanks to the direct channel
Setup: WhatsApp Business API, PMS and going live
Hotea runs on Meta's official WhatsApp Business API, the same infrastructure large brands use: your hotel keeps its number, messaging is unlimited and there is no risk of the bans typical of unofficial tools.
The Plutonios team handles activation end to end, with no activation fees. PMS integration runs over API and usually takes less than 24 hours; then you set up the knowledge base, tone of voice and staff handover rules together.
- ✓Your hotel's WhatsApp Business number connected to the official API
- ✓PMS integrations: Slope, 5stelle*, Scidoo, MEWS, RoomCloud, Immobinet, Magellano, Passepartout
- ✓Booking engines: Vertical Booking, Simple Booking, Blastness, Pavillions
- ✓Knowledge base, tone of voice and escalation rules set up with the team
Real WhatsApp conversations
Three moments of a stay handled by Hotea on WhatsApp at PianoB in Senigallia: the quote before arrival, an extra service offered during the stay and the review request after checkout.
PianoB, Senigallia: a WhatsApp chatbot through the season
Since early May 2026 Hotea has answered PianoB's guests on WhatsApp: quotes in the chat, upselling before check-in and handover to the front desk only when needed.
Frequently asked questions about WhatsApp chatbots for hotels
What is the best WhatsApp chatbot for hotels?
Hotea by Plutonios is a multichannel AI chatbot that replies on WhatsApp in under 2 seconds, in 130+ languages, 24/7, and also handles website, OTAs, email and phone. It's built for hotels, B&Bs and property managers, with pricing set for your property and team-led onboarding.
Does the chatbot use official WhatsApp Business?
Yes. Hotea operates through the official WhatsApp Business API with unlimited messaging, so conversations are reliable and compliant, without the blocking risks typical of unofficial solutions.
How can a hotel handle check-in requests through WhatsApp?
With a chatbot connected to the PMS: Hotea answers questions on times, documents, parking and late arrivals, sends instructions before arrival and passes only the exceptions to the front desk, with a summary of the conversation.
Is the WhatsApp AI multilingual?
Yes. Hotea automatically detects the guest's language and replies in 130+ languages. Staff read and respond in their own language thanks to real-time translation in the unified inbox.
What happens when the chatbot can't answer?
Hotea hands the conversation to the team with a context summary. Operators step in only on cases that need a person, while the chatbot keeps handling repetitive requests autonomously.
How long does it take to go live?
PMS integration usually takes less than 24 hours. The Plutonios team connects your WhatsApp Business number to the official API and sets up the knowledge base and tone of voice with you, with no activation fees.
Does a WhatsApp chatbot help increase direct bookings?
Yes. By replying instantly and sending quotes on the guest's preferred channel, Hotea converts requests that would otherwise go to OTAs, increasing direct bookings and reducing commissions.
Ready to put the guest at the centre?
Activate Plutonios in 24 hours. Setup included, PMS integration included.