Case studies: results measured on real properties
How hotels, B&Bs and property managers use Hotea — the starting problem, what we set up and the numbers after go-live.
Case Study
Jada Hotels Collection: ten properties, one assistant, 4,034 conversations
From February to August 2026 Hotea handled 4,034 conversations across Jada Hotels' ten properties: 83.2% closed with no human involvement, first reply in 8.5 seconds, guests from 75 countries.
- conversations handled across ten properties
- 4,034
- conversations closed with no human involvement
- 83.2%
- median time to first reply
- 8.5 s
Case Study
PianoB, Senigallia: 2,080 chats, 376 quotes and over €1,000 a week generated in chat
Update as of August 18, 2026: since early May Hotea has handled 2,080 chats at PianoB, generated 376 quotes, and now generates over €1,000 a week between direct bookings and upsell closed in chat, saving the front desk 409 hours of manual work.
- guest chats handled by the AI
- 2,080
- quotes generated directly in chat
- 376
- generated per week between direct bookings and upsell closed in chat
- €1,000+