Resources for hotels and property managers

The real numbers from a season with AI: what Hotea is doing at PianoB in Senigallia

2,080 chats handled, 376 quotes and over €1,000 a week generated in chat between bookings and upsell: real data, updated to August 18, 2026, from a season with the Hotea AI assistant at PianoB. An order of magnitude we keep seeing on other Plutonios properties.

The costly personalization gap in Italian hospitality

Hotels collect more guest data than ever, yet few turn it into genuinely personalized experiences. Discover why the personalization gap exists, what it costs, and how an AI guest platform closes it.

How Hotea Increases Hotel Conversions: From First Click to Booking in Seconds

How to increase hotel direct bookings and booking engine conversion rate: Hotea, Plutonios' AI assistant, displays personalized offers, manages availability intelligently, maximizes occupancy, and removes friction at checkout.

Jada Hotels Collection: ten properties, one assistant, 4,034 conversations

From February to August 2026 Hotea handled 4,034 conversations across Jada Hotels' ten properties: 83.2% closed with no human involvement, first reply in 8.5 seconds, guests from 75 countries.

conversations handled across ten properties

4,034

conversations closed with no human involvement

83.2%

median time to first reply

8.5 s

PianoB, Senigallia: 2,080 chats, 376 quotes and over €1,000 a week generated in chat

Update as of August 18, 2026: since early May Hotea has handled 2,080 chats at PianoB, generated 376 quotes, and now generates over €1,000 a week between direct bookings and upsell closed in chat, saving the front desk 409 hours of manual work.

guest chats handled by the AI

2,080

quotes generated directly in chat

376

generated per week between direct bookings and upsell closed in chat

€1,000+