All messages. One screen.
WhatsApp, email, OTAs, phone line: every conversation with every guest in one centralised multi-user hub.
Conversation History and Conversations to Manage
In addition to centralising conversation history, the inbox lets you manage in one place all conversations that require team intervention. The AI assistant hands off conversations to the team either at the guest's request or based on specific configurations.
- ✓'To Manage' section with conversations awaiting a reply from the team
- ✓'All' section with the complete conversation history
- ✓Filters by phase: Pre-stay, Stay, Post-stay
- ✓Pending conversation counter always visible
- ✓Conversation assignment per team member
Automatic conversation summary
Plutonios generates an up-to-date summary for every thread: guest preferences, open requests and interaction history — without having to read every message.
- ✓AI summary updated with every new message
- ✓Guest preferences extracted automatically from the conversation
- ✓Pending requests highlighted at a glance
- ✓Interaction history tagged: room, services, assistance
- ✓Visible in the side panel without opening the chat
Real-time chat translation
Every incoming message is automatically translated for your team. The guest writes in any language; your staff reads and replies in theirs.
- ✓Automatic detection of the guest's language
- ✓Real-time translation of every incoming message
- ✓Reply delivered in the guest's original language with one click
- ✓Support for 130+ languages
- ✓Language indicator always visible in the chat header
The assistant learns from every conversation
When the team responds to a conversation, Plutonios proposes an update to the AI assistant's knowledge base, making it progressively smarter.
- ✓Automatic detection of new relevant information
- ✓Update proposal with a preview of the changes
- ✓One-click approval before any change is applied
- ✓Full log of knowledge base modifications
- ✓The assistant improves with every conversation
Write, AI checks. Send, confident.
Before sending any team reply, AI review can be requested for tone, accuracy, brand voice and guest profile. This ensures every message is aligned with the property's brand and the guest's actual interests.
- ✓Direct reply box for human operators
- ✓Automatic tone review for every outgoing message
- ✓Automatic translation into the guest's language
- ✓AI suggestions to improve your draft
- ✓Messages highly aligned with the guest's preferences