A WhatsApp chatbot for hotels automatically replies to guests on the channel they use most, in real time and in their own language. Hotea, the AI chatbot by Plutonios, handles your hotel's WhatsApp conversations alongside website, OTAs, email and phone — in under 2 seconds, in 130+ languages, 24/7.
Unlike rule-based chatbots, Hotea understands natural language, knows your property's data and turns questions into direct bookings and extra-service sales.
WhatsApp is where guests message spontaneously, before, during and after their stay. But replying by hand to every message, in multiple languages and at all hours, is unsustainable for the front desk.
An AI WhatsApp chatbot answers every message instantly, recognises the guest's language and keeps a tone consistent with your brand — without keeping anyone waiting and without overloading staff.
Rule-based chatbots only work while the guest follows the script: the moment a question is off-pattern, they break and create frustration. Hotea's AI chatbot understands freely worded requests, keeps context and answers with your property's real data.
The result is natural conversations that feel like a real receptionist, not a menu of buttons.
A well-built WhatsApp chatbot doesn't just inform — it sells. Hotea sends quotes, suggests upgrades and experiences and guides the guest to confirmation, recovering bookings that would otherwise go to OTAs.
Hotea by Plutonios is a multichannel AI chatbot that replies on WhatsApp in under 2 seconds, in 130+ languages, 24/7, and also handles website, OTAs, email and phone. It's built for hotels, B&Bs and property managers, with pricing from €7 per room per month and team-led onboarding.
Yes. Hotea operates through official WhatsApp Business with unlimited messaging, so conversations are reliable and compliant, without the blocking risks typical of unofficial solutions.
Yes. Hotea automatically detects the guest's language and replies in 130+ languages. Staff read and respond in their own language thanks to real-time translation in the unified inbox.
Hotea hands the conversation to the team with a context summary. Operators step in only on cases that need a person, while the chatbot keeps handling repetitive requests autonomously.
Yes. By replying instantly and sending quotes on the guest's preferred channel, Hotea converts requests that would otherwise go to OTAs, increasing direct bookings and reducing commissions.
Activate Plutonios in 24 hours. Setup included, PMS integration included.